DO YOU HAVE YOUR OWN STORES?

Yes. We have our studio in Somerset West and our shop, Plum, in Church street Stellenbosch ( next door to de Oewerverf Hotel)

Somerset West:

11 Kingfisher Park

Ou Paardevlei rd

The Interchange

Somerset West

Stellenbosch

Plum

Shop 6

Eikenhof Centre

(Next to oude werf hotel)

Church Street

Stllenbosch

 MY VOUCHER WON’T WORK. HELP?

Please contact us and we will do our best to sort out the problem ASAP

Info@shelleytaylor.co.za

DO YOU HAVE ALL YOUR PRODUCTS DISPLAYED ONLINE IN STORE AS WELL?

Yes . If we don’t have the particular design you want we can certainly make for you, plus we have many other designs in our studio and our shop. 

We can also custom make jewellery to suit your requirements.

WHY DOES MY SHELLEY TAYLOR PIECE NOT LOOK EXACTLY LIKE THE PRODUCT ONLINE?

We endeavour to make each piece as close to the original as possible but due to the natural nature of gemstones we cannot also guarantee it. I personally feel this is what makes each Shelley Taylor piece unique.

HOW IS MY ORDER PACKAGED?

Every order comes gift packaged in branded tissue paper and is the placed in a Shelley Taylor gift bag.

I BOUGHT SOMEONE SPECIAL A GIFT. CAN I SHIP IT DIRECTLY TO THEM?

Yes of course. Simply enter their delivery address at the checkout. The billing address will be the person's who is paying, but the delivery address is the one where it needs to be delivered. 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PURCHASE?

All our online purchases are made to order so please allow for 7 – 10 working days from the day payment is made. ( It could be a lot sooner, depending on how busy we are)

Local South African shipping takes between 3 to 5 days. International shipping can take 2 to 5 weeks. 

CAN I RETURN MY ORDER?

Yes but hopefully you won’t need to.  If the item has been unworn and is in its original condition. Pieces need to be returned ( at your own cost) in the original packaging. Returns need to be sent to:

11 Kingfisher Park

Ou Paardevlei rd

The Interchange

Somerset West, 7130

Western Cape

South Africa

HOW DO I CARE FOR MY JEWELLERY?

All of Shelley Taylor’s jewellery is made using the highest quality materials. All our ear-wires are sterling silver – gold plated, unless otherwise stipulated.
All other metals are brass based and gold plated. All semi-precious stones and crystals are natural.

We recommend the following precautions to ensure your piece of Jewellery lasts longer:

- Store each piece separately in its provided pouch

- Store in a cool, dry place

- Avoid spraying perfumes, hair products or any other harsh chemicals directly on your piece of jewellery

- Do not allow contact with water or chemicals

- Remove your jewellery before sleeping

Due to the natural and delicate nature of our jewellery, wear may occur over time. You can easily clean your jewellery with a soft jewellery polishing cloth at home. 

HOW DO I GO ABOUT GETTING A CUSTOM MADE SHELLEY TAYLOR PIECE?

Please contact us directly to discuss your requirements for a custom piece at info@shelleytaylor.co.za.